Refund policy

30-Day Returns

At PawJoy, we want you and your pet to be happy with your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving your order.

Return Requirements:
• Items must be unused and in their original condition and packaging.
• Opened or used pet toys may not be eligible for return for health and hygiene reasons.
• Proof of purchase may be required.
• Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items:
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the item. We will review the issue and, if approved, provide a replacement or refund.

Refunds:
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

Non-Returnable Items:
Items that have been used, damaged after delivery, or returned without their original packaging may not be eligible for a refund.

How to Request a Return:
To request a return, please contact us through our website with your order number and the reason for your return. We will provide you with the next steps.

PawJoy reserves the right to refuse returns that do not meet the conditions above, subject to applicable consumer protection laws.