Shipping policy

Shipping Policy

At PawJoy, we carefully package every order to make sure your pet's products arrive safely.

Processing Time:
Orders are usually processed and shipped within 1–3 business days after payment is confirmed.

Shipping Times:
Standard shipping within Canada typically takes approximately 3–7 business days after your order has been shipped. Delivery times may vary depending on your location and the shipping carrier.

Shipping Costs:
Shipping costs are calculated and displayed at checkout before you complete your purchase.

Order Tracking:
Once your order has been shipped, you will receive tracking information when available so you can follow your package.

Delays:
PawJoy is not responsible for delays caused by shipping carriers, weather, incorrect addresses, or other circumstances outside our control.

Incorrect Shipping Address:
Please make sure your shipping address is correct before placing your order. If an order is returned because of an incorrect or incomplete address, additional shipping costs may apply to resend the package.

If you have any questions about your order or shipping, please contact us through our website.